WE’RE HERE TO HELP

Simply select a question or use the search bar to find the answers to our most common questions

What happens if I need a continuous supply of energy?

No energy provider can guarantee a continuous supply. If you or a member of your household are of a pensionable age, or have an impairment, disability, or chronic illness or long-term medical condition (including but not limited to a visual, auditory or mobility impairment), or you belong to a household which has young children, or any other characteristics requiring them to receive additional support, please let us know:

  • When you switch: by filling out the section on ‘Priority Service Register’ when prompted during the sign-up process.
  • At any time: by logging into your account and selecting the ‘Settings’ section, then ‘Priority Service Register’ and 'Medical Dependency' .
  • By emailing us, or calling us on 0800 048 0535* Monday to Friday 9am to 8pm

Talk to your GP or specialist to arrange for a backup power supply in case there is a power cut.

 

Back to faq

STILL GOT QUESTIONS? GET IN TOUCH

Contact Us